Types of Holiday Reps

Vacation/Overseas reps are also known as customer service reps, resort reps, and overseas reps, depending on which tour operator you work for, but basically they all have the same role. To be a successful representative abroad, you must be outgoing, enjoy meeting and interacting with new people, and embracing new experiences and cultures. It is also important that you have excellent sales skills, as well as an energetic approach, as it can be a very busy but very rewarding job.

The role will often include meeting clients at the airport, presenting them with information that is useful and accurate, conducting welcome meetings, visiting hotels regularly to offer guidance and support, displaying high levels of customer service, and resolving any issues in a calm environment. and collective way. Other aspects of the job include guiding excursions, conducting health and safety checks at hotels, and completing paperwork.

club representatives

There are many different names for this type of rep, youth rep, Club 18-30 rep, Escapades rep, 2wenty’s rep, Club Freestyle rep. However, they are all essentially the same. A youth representative is a person who makes sure that groups of men and women between the ages of 18 and 35 enjoy the best vacation ever. By applying to become this type of representative, he will be sent to the liveliest and busiest resorts. The main responsibilities of a club representative are almost identical to those of a vacation representative.

However, in addition to these daily responsibilities, they must also organize evening entertainment such as pool parties, bar/pub crawls, party nights, and beach parties. And while your guests sleep, you’ll have to get up early to handle your daily responsibilities, like hosting welcome events and handling customer complaints.

entertainment representatives

An entertainment representative is a very demanding role and you are also expected to be involved in a wide range of other activities to assist overseas representatives. Throughout the day, you’ll be making yourself known to customers, helping everyone join in on the fun, and presenting a full and varied program of family-focused activities. During the night, you’ll be taking center stage performing a wide variety of shows to provide evening entertainment. From acting in West End style productions like Frankenstein and variety shows, to hosting TV shows to keep the kids entertained.

Talent or strong interest in dancing, singing, or acting is ideal for this position, but not essential.

children’s representatives

These will often play a similar role to the entertainment manager with their focus primarily on younger children. They are often run by kids’ clubs that provide a welcome break for parents while also organizing games, challenges and activities so that young children enjoy every minute of their vacation. This role requires a number of key skills. For example, you must enjoy working with children and have patience in dealing with children. Their parents will only want to leave their children in your hands if they feel that you are confident and capable of playing your part.

As this position specifically deals with young children, there are often more stringent requirements when applying for this position. You should be sure to check with the operator what these requirements are. Many will often require at least 6 months of professional childcare experience and/or a childcare qualification at NVQ 2. Alternatively, you may be eligible if you have qualifications such as the BTEC National Diploma in Childhood Studies. You will need to check the requirements of the tour company you want to join.

A transfer representative is someone who primarily accompanies tourists to and from the airport and hotels. A transfer representative is normally the first person a tourist sees to represent the travel company, so they should always be friendly and approachable, as they are the visible face of the company. During coach trips to the resorts, you will be responsible for conducting a welcome talk including basic information details about the resort, which transfers you will be going on and how long the trip will take, most importantly when your welcome meeting will be. done.

Transfer representatives must also ensure guests are booked into their accommodation and dropped off at the correct resort. In the event that the departure flight is delayed, it is the responsibility of the transfer representative to keep clients informed of any developments. As with the overseas representative role, the transfer representative may also act as a guide on excursions.